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Strategies to Increase Customer Retention: What Every Playbook Should Include
In today’s hyper-competitive business environment, customer acquisition is only half the battle. Retaining those customers for the long haul is equally, if not more, essential. A high customer...
View ArticleAchieving Compliance Success with Digital Playbooks: A Game-Changing Approach...
In the world of customer success, achieving compliance is a critical goal for businesses across industries. Compliance ensures that organizations adhere to legal regulations and industry standards,...
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The Role of Digital Playbooks in Business Continuity Planning
To keep up with the ever-changing business landscape, it is crucial for companies to stay prepared and resilient in the face of unexpected challenges. One effective way to achieve this is through the...
View ArticleThe Winning Strategy: Introducing Customer Success Managers in the Final...
In the dynamic landscape of modern business, the timing of decisions can be as crucial as the decisions themselves. One such strategic decision is introducing a Customer Success Manager (CSM) towards...
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Key Account Management Playbooks: Your Secret Weapon for Proactive Risk...
In the ever-evolving realm of business, Key Account Management (KAM) remains a pivotal aspect of sustaining and nurturing crucial client relationships. The stakes in managing key accounts are high;...
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The Strategic Account Manager’s Playbook: A Guide to Long Term Success
In the dynamic world of business, the role of a Strategic Account Manager (SAM) goes beyond onboarding and tracking usage. A SAM is crucial for nurturing key relationships, ensuring customer...
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Why Every Key Account Manager Needs a Crisis Playbook
Leading a team of being part of the team, preparedness for unforeseen contingencies stands paramount. They hold the weighty responsibility of ensuring client contentment, fostering growth, and...
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7 Indispensable Customer Success Playbooks: Empower Your Team for Success
In the ever-evolving landscape of the business world, customer success has become an essential component for sustainable growth of business and long-term prosperity. Today, we will dive into the Top 7...
View ArticleThe Art of Sales and Customer Success Harmony
In the intricate tapestry of business success, the seamless collaboration between Sales and Customer Success emerges as a key determinant of long-term customer satisfaction and retention. As someone...
View Article7 B2B Upsell Strategies that Work Wonders
In the dynamic realm of B2B, where every move counts, mastering the art of upselling is no longer a mere choice but a strategic imperative. As a seasoned customer success expert navigating the...
View ArticleDodge the Pitfalls: How to Improve your Account Risk Management Playbook!
In a recent Kaffeine & Karrots conversation, I had the pleasure of sitting down with Pragya Mishra, Head of Customer Success and Operations at Courseplay, to delve into the intricacies of account...
View ArticleTop 7 mistakes to avoid in a Client Onboarding Playbook
As a seasoned professional in the realm of Customer Success, I’ve witnessed firsthand the intricate dance of client onboarding. Crafting an effective Client Onboarding Playbook is an art, but it’s not...
View ArticleRole of Customer Education in Customer Success.
Introduction In this insightful Kaffeine & Karrots conversation, Shivani Chaturvedi, Customer Success Manager at SmartKarrot Inc., sits down with Sana Farooq, Senior Director of Customer Success...
View ArticleThe True Art of the Baton Hand-off: From Sales – Customer Success
Welcome to another insightful session of Kaffeine & Karrots, where we dive deep into topics that matter in the world of customer success. Today, I’m joined by Shruti Sharma, a seasoned Customer...
View ArticleTransform Your Business: Mastering Product-Led Customer Success
In a recent Kaffeine & Karrots conversation, I had the pleasure of discussing the intricacies of Product-Led Customer Success (CS) with Jolyn Isabelo, Head of Onboarding & Scaled Success APAC...
View ArticleReducing Customer Churn In The New Normal: Expert Tips And Tactics
In a recent conversation with Elizabeth, a seasoned Managing Partner at Go-to-Market Advisors and leader of their customer success practice, we delved into the intricate world of reducing customer...
View ArticleMastering Customer Onboarding: Navigating Common Pitfalls & Solutions
In the dynamic landscape of technology and innovation, the success of any product or service hinges on the seamless onboarding of customers. As a seasoned professional in the realm of customer...
View ArticleClimbing The Ladder: A Guide to Customer Success Leadership
In the rapidly evolving landscape of the tech industry, the role of Customer Success (CS) has gained significant prominence. To delve deeper into the nuances of the Customer Success Career Path to...
View ArticleCustomer Success As A Growth Engine: Strategies And Insights
In today’s fast-paced business landscape, achieving sustainable growth is more than just a goal – it’s a necessity. As a customer success expert, I’ve witnessed firsthand the transformative power of...
View ArticleThe Art Of Customer Success: Exclusive Insights From Industry Leaders
Welcome to a comprehensive exploration of the intricate world of customer success. In this deep dive, we will unravel the secrets of customer success strategies, client relationship building, and the...
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